Frequently Asked Questions
Orders & Shipping
How long will my order take?
- Prints: We aim to process all orders within 2-3 business days.
- Custom Prints: We aim to get the final print to you within 7 days. We will keep in touch on the progress!
Do you ship internationally?
At the moment, we ship to the UK & Australia. We are looking to expand this very soon!
What shipping method do you use?
UK Delivery - Royal Mail 1st Class. This service aims to deliver within the next working day, including Saturdays.
Australia Delivery - All orders are shipped via flat-rate Australia Post from within Australia. Estimated delivery time is 10–14 business days from the date of your order.
Custom Maps
What exactly is a custom travel map?
Our custom maps turn your travels into frame-worthy art. You choose the locations & details - we bring it to life with love and good design.
Can I personalise my map?
Absolutely! You can customise location(s), text (names, dates, quotes, coordinates), and colours. Got something more unique in mind? Just email us at thelostlocalsco@gmail.com - we love a challenge.
Can I make changes after ordering?
Yes of course! Once you've ordered, we will work with you to get it perfect!
Products & Framing
Can I get a frame with my print?
Right now, we don’t offer frames - but all of our prints are designed to fit most off-the-shelf frames. (IKEA, we see you 👀). If you need help finding the right frame, just let us know! P.S. our prints come with a small white border that make it easier to be framed without cropping any of the design.
What if I want a custom colour or location not listed?
We’re always adding new locations - and yes, we do one-off requests! Just place an order for the custom print & get in touch!
Payments & Contact
What payment methods do you accept?
All major debit/credit cards, PayPal, and Shop Pay. If you're having problems, get in touch, we will do our best to help!
Still need help?
Email us at thelostlocalsco@gmail.com, message us on socials, or use live chat - we’d love to hear from you!